Sales Soar at All-Women Garage

[Guest guest]

NEW DELHI (Friday, 4 November 2005): A petrol station in Delhi has

seen profits soar by more than 300% since it became one of the first

petrol stations in India to employ only female staff.

 

Barrett Petrol Stations outlet, in Delhi's diplomatic enclave, is

run entirely by women - in a sector of the job market that,

traditionally, has been virtually exclusively dominated by men.

 

"The customers have more faith in the girls because they think male

employees are more likely to cheat them," supervisor Rajinda Prasad

told BBC World Service's Everywoman programme.

 

"The difference in sales is nearly 3-4,000 litres of fuel, and

that's thanks to our female employees."

 

DEFYING TRADITION

 

The women are employed in all aspects of the petrol station's

workings, from management through to washing cars, filling the tanks

and checking the oil and the tyre pressures. At the entrance, a huge

billboard displays women smiling in their uniforms.

 

In all, around 30 young women work there - and in doing so are

defying tradition.

 

In some cases, the petrol station women are serving fuel to men who

believe firmly that a woman's place is in the home.

 

"When I first started working here, people used to ridicule me

because I was doing a man's job," said one of the attendants.

"I used to get nervous and wonder whether I could do the job. I also

used to be terrified of working late nights. But I no longer feel

like that."

 

Another said that some male customers think that "because we are

women, they can take advantage of us, or be rude to us.

 

"Some get really angry and shout abuse at us. But we have learned to

deal with them."

 

Even some of the female customers are not entirely comfortable about

being served by a woman.

 

One recently told an attendant that "'this is not a job for women'.

She was a woman herself, and yet she felt my place was in the

kitchen. I felt like quitting work and giving up altogether."

 

It is not only tradition that has meant women are a rare sight at

Indian petrol pumps - Delhi's reputation as a dangerous city has

discouraged them, especially given the unsociable working hours -

including late nights - that pump attendants work.

 

But in response to these concerns, Delhi's police have provided the

women at the Barrett station with martial arts training.

 

ASSETS

 

"My mum said girls shouldn't be scared, and should step out and find

a career," said 22-year-old Sonu.

 

"I hesitated, because being a petrol pump attendant is normally a

man's job. But my mother firmly believed there is nothing a woman

can't do.

 

"So she said I should go ahead and try it out."

 

Meanwhile, the management of the station insists that the women are

an asset, and not a liability, and other state-run oil companies are

now said to be considering hiring more women.

 

And although there are occasional problems, most customers are

happy.

 

"They should continue to work in these jobs, because they're setting

an example for the girls," one customer said.

 

"I feel bad that Delhi has become so unsafe - but that should not

deter them."

 

Another insisted that there should be more oil companies now hiring

women.

 

"This is a shining example of this country's progress," he added.

 

SOURCE: BBC NEWS Published: 2005/11/04 11:02:33 GMT © BBC MMV

URL: http://news.bbc.co.uk/go/pr/fr/-/2/hi/south_asia/4332382.stm