Take heart

[Guest guest]

Take heart, anyone among you who believes you are technologically challenged,

you "ain't seen nuthin' yet". This is an excerpt from a Wall Street Journal

article.

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1. Compaq is considering changing the command "Press Any Key" to "Press Return

Key" because of the flood of calls asking where the "Any" key is.

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2. AST technical support had a caller complaining that her mouse was hard to

control with the dust cover on. The cover turned out to be the plastic bag the

mouse was packaged in.

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3. A Dell technician advised his customer to put his troubled floppy back in

the drive and close the door. The customer asked the tech to hold on and was

heard putting the phone down, getting up and crossing the room to close the

door.

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4. Another Dell customer called to say he couldn't get his computer to fax

anything. After 40 minutes of troubleshooting, the technician discovered the

man was trying to fax a piece of paper by holding it in front of the monitor

screen and hitting the "send" key.

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5. Yet another Dell customer called to complain that his keyboard no longer

worked. He had cleaned it by filling up his tub with soap and water and soaking

the keyboard for a day, then removing all the keys and washing them

individually.

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6. A confused caller to IBM was having trouble printing documents. He told the

technician that the computer had said it "couldn't find printer." The user had

also tried turning the computer screen to face the printer but that his

computer still couldn't "see" the printer.

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7. An exasperated caller to Dell Tech Support couldn't get her new Dell

Computer to turn on. After ensuring the computer was plugged in, the technician

asked her what happened when she pushed the power button. Her response, "I

pushed and pushed on this foot pedal and nothing happens." The "foot pedal"

turned out to be the computer's mouse.

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8. A woman called the Canon help desk with a problem with her printer. The tech

asked her if she was running it under "Windows." The woman responded, "No, my

desk is next to the door. But that is a good point. The man sitting in the

cubicle next to me is under a window and his printer is working fine."

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9. Tech Support"O.K. Bob, let's press control and escape keys at the same

time.That brings up a task list in the middle of the screen. Now type the

letter "P" to bring up the Program Manager." Customer"I don't have a "P".

Tech"On your keyboard, Bob." Customer"What do you mean?" Tech""P" on your

keyboard, Bob." Customer"I'm not going to do that!"