More tech support funnies

[Guest guest]

Hare Krishna

 

~~~ Danger! Human users ahead! ~~~

 

 

I was a programmer for the Air Force back in the late 80's. We

would have to handle tech support calls when a new version of our

software went out. One of the calls went along the lines as follows...

 

Caller: I just got a copy of the new software you sent us, and

I'm having some problems.

Tech: What seems to be the problem?

C: The disk is stuck.

T: You mean when you lift the latch, the disk won't pop out?

C: Exactly.

T: By any chance was there already a disk in the drive when

you put this one in?

C: NO! I'm not dumb. (A bit miffed at this point)

T: Can you pull the disk out?

C: No, the disk is too far back to be reached.

T: What do you mean, too far back?

C: The disk is smaller than the regular disks that I normally

use. It's just too far back.

T: What size is this disk?

C: About 3 inches, give or take.

T: Sooooo, you placed a 3.5" disk in a 5.25" disk drive?

C: Yea, and now it's stuck. How do I get it out?

- Tim S.

 

~~~

And the corollary:

 

We had a customer call us once, saying that they were having

problems getting their new disks to work in the machine. It turned

out that the customer thought they had to TRIM THE 5.25" DISKS DOWN

to fit in their 3.5" drive... - ElCid

 

~~~

Which helps you understand:

 

First revision of user manual includes :

Insert disk A

Press ENTER

Wait for reply LOADING EXECUTED

Insert disk B...

 

Following a complaint by a user, the second revision reads :

Insert disk A

Press ENTER

Wait for reply LOADING EXECUTED

Remove disk A

Insert disk B...

 

Hare Krishna --

 

your servant, Balarama Dasa