Guest guest Posted September 14, 2000 Report Share Posted September 14, 2000 Here is another idea of Srila Prabhupada that ISKCON could be run like a business organisation. This is not a proposal but just another way / angle of looking at things. Hope it is helpful for someone. TITLE : SOCIETY MANUAL OVERALL 1.0 This manul describes the society management system that is proposed to be adopted and implemented in ISKCON. 2.0 It also contains the systems which will be practiced and maintained in accordance with requirements, with out deviating from the teachings of Srila Prabhupada. 3.0 This manual defines the responsibilities and authorities of those who manage, perform and verify work affecting the growth of our society. 4.0 This manual is meant for internal usage only which provide information on our society objectives, and the way our society management system will be implemented. It also serves as a guide to enable all our members to understand ISKCON’s committement to Srila Prabhupada and Krishna and their roles in this ISKCON’s management system. Sign/Date GBC/EC TITLE : SOCIETY BACKGROUND ISKCON started it’s international operations, after the founder Acarya ..A.C. Bhakti Vedanta Swami Srila Prabhupada, regestered this society at New York in July 1966. Key Members in the initial years were his Western/European disciples who gave up their lives to serve Guru and Gauranga and serve this mission. When the society was regestered they had … number of temples, and …… number of members/devotees. Today after 35 years we have……number of temples, …..no of farm communities, ……no of restaurants,…….number of Preaching Centers,……..number of Nama Hattas, …….number of Bhakti Vriksha Groups,………..number of Life Members. ……….number of books have been distributed,……number of Prasadam Plates distributed…etc,. In 1966 we had representation in 3 countries, and today we have a representation in over 120 countries. In 1966 we were having ………thousands of devotees, and today we have 200,000 devotee members and many more Life Members. The International Society for Krishna Consciousness (ISKCON) is the spiritual institution founded by His Divine Grace A.C. Bhaktivedanta Swami Prabhupada, in July 1966, as a continuation of the Brahma-Madhva-Gaudiya Sampradaya. ISKCON was personally directed by its founder-acarya Srila Prabhupada until his departure on November 14, 1977. According to Srila Prabhupada's Will, ISKCON continued thereafter under the ultimate managing authority of the Governing Body Commission. Accordingly, ISKCON is that institution founded by Srila Prabhupada and originally directed by him, which continues to be directed after his departure by the GBC. TITLE : SOCIETY MISSION Society Mission Statement Or Goals At the time of ISKCON's incorporation in July 1966 in New York City Srila Prabhupada set down seven points describing the goals of the Krishna consciousness movement: To systematically propagate spiritual knowledge to society at large, and to educate all people in the techniques of spiritual life, in order to check the imbalance of values in life, and to achieve real unity and peace in the world. To propagate consciousness of Krishna, as it is revealed in Bhagavad-gita and Srimad-Bhagavatam. To bring the members of Society together with each other and nearer to Krishna, the prime entity, thus developing the idea within the members, and humanity at large, that each soul is part and parcel of the quality of Godhead (Krishna). To teach and encourage the sankirtan movement, congregational chanting of the holy names of God, as revealed in the teachings of Lord Sri Caitanya Mahaprabhu. To erect for the members and for society at large holy places of transcendental pastimes dedicated to the personality of Krishna. To bring the members closer together for the purpose of teaching a simpler, more natural way of life. With a view toward achieving the aforementioned purposes, to publish and distribute periodicals, books, and other writings. TITLE : SOCIETY POLICY 1.0 Society Policy ISKCON shall deliver Krishna to the world. 2.0 Society Objective To create an environment in which devotees live peacefully in association with each other and help each other to go back to Godhead. 3.0 Society Strategy 3.1 To make all the members in the society aware of the above background, Goals, Policy, and Objective of our society, so that every member of our society understands, his/her individual goal (going back to godhead) in the right perspective of the Society’s goals, objectives, policies. 3.2 Involve our members and well wishers equally committed to our goals through co-operation. 3.3 Build in Bhakti/ devotion through Sadhana Service Tapasya Training in Vaishnava Etiquette/Respect to Vaishnavas, Guru, & Krishna. Etc,. TITLE : SOCIETY ORGANISATION 1.0 ISKCON ORGANISATION CHART This organisation chart shall be displayed in all offices, temples, projects run by ISKCON. 2.0 General Responsibilities. 2.1 GBC As per Srila Prabhupada 2.2 Temple President As Per Srila Prabhupada 2.4 Temple Secretary. As per Srila Prabhupada 2.5 Temple Commander As Per Srila Prabhupada 2.6 All Devotee Members As per Srila Prabhupada…. Rise Early. Mangalarati. They must chant 16 rounds and follow four regulative principles, every day. Read (two and a half hours?) Srila Prabhupada books every day. Follow Ekadashi and all festivals. Etc,… TITLE : MANAGEMENT REPRESENTATIVE (BRAHMINICAL??) BOARD ORGANISATION CHART (This is like a quality department in a business organisation. What I personally understand is this is the missing link in our organisation. We are having all departments, but no departments to measure and compare and assure the quality and progress of our Society.) TITLE : MANAGEMENT RESPONSIBILITY Management Relationship Chart Responsibility and Authority MRBB shall define and document the responsibility and authority for all staff within the society, with the respective job description. Management Representative (Brahminical?) Board. Responsibilities. (MRBB) This is answerable for all the matters pertaining to our society. To ensure proper and effective implementation of this management system according to this manual. Reviewing all society related problems and ensuring that all problems are resolved in a satisfactory manner. To Conduct periodic management reviews. Ensuring that the recommendations arising from management reviews are implemented. Liaison with devotee members on matters relating to the management system. Organisational Interfaces MRBB must establish a multi-disciplinary approach for decision making and have the ability to communicate necessary information and data between management and all the members. Information to Top Management MRBB must promptly inform non-compliance of the system requirement in respective ISKCON projects to ISKCON top management – GBC / EC. Management Review MRBB is responsible for conducting management review. The management review must be conducted biannually or when there is compelling need. Records of the proceedings of the management review must be kept for a minimum of 3 years period. Management review must be conducted with a multi disciplinary approach with the following personnel EC GBC TPs (two big, two medium size, two small temples) Congregation Directors.(two big, two medium, two small congregations). Authorised representatives may attend on behalf of any of the above if need arises. The agenda of each management review meeting will be as follows. a) Analysis of internal audit conducted by MRBB across the globe. b) Analysis of various complaints (top 5 serious complaints) across the globe. c) Analysis of the devotee/member feedback.(a feedback form can be designed and a sample survey conducted) d) Analysis of system related problems. e) Organisation and Personnel Changes. f) New working methods. g) New goals h) New legislation. TITLE : BUSINESS PLAN GBC/EC shall utilise a formal documented, comprehensive business plan. The business plan shall be a controlled document. Business Plans shall be reviewed with the respective project leaders such as TPs etc. The plan must typically include the following: a) All the 7 goals set by Srila Prabhupada must be translated into a measurable goal.(A number such as number of books distributed). b) Growth projections of these 7 goals. c) Member/Devotee satisfaction plans. (health, safety, Prasadam, shelter) d) Devotee/Member satisfaction index (a number such as the satisfaction level this year is 5as compared to 4 last year out of a maximum of an absolute number 9) Goals and plans will cover short and long term. TITLE : ANALYSIS AND USE OF GLOBAL LEVEL DATA ISKCON shall use global level data on the above 7 measurables. Trends in data and information will be used for comparison over the years, regions etc,. and progress towards overall business objectives and translated actionable information to support: a) Development of priorities for prompt solutions to member related problems b) Determination of key devotee/member related trends and correlation to support status review, decision making, and long term planning. TITLE: DEVOTEE / MEMBER SATISFACTION MRBB shall maintain a measurement system to access effectively devotee/member satisfaction and dissatisfaction. These key indicators will be supported by objective information, which are used for comparison, benchmarking and reviewed by management. TITLE : CONTINUOUS IMPROVEMENT ISKCON shall continuously improve in Sadhana, Service, Tapasya and etiquette to benefit all members and outside world. Appropriate continuous improvement measures and methodologies shall be used. TITLE : TRAINING ISKCON shall establish and maintain procedures for identifying the training needs and provide the training of all members performing activites affecting the quality of devotion, in our society. This is a rough sketch but can be refined. Your humble servant, Bhadra Govinda Das. _______________ The simple way to read all your emails at ThatWeb http://www.thatweb.com Quote Link to comment Share on other sites More sharing options...
Guest guest Posted September 14, 2000 Report Share Posted September 14, 2000 Hare Krishna, This text cannot be posted to the GBC Restructure conference at this time because it does not address the subject of Thread #6 (proposals on divisions of responsibility). Please refer to text 3527870 for a detailed explanation. However, I took the liberty of posting it to the new GBC Unmoderated conference, a free-forum for unrestricted discussion of related issues. If you choose to reply to the text, please subtract GBC Restructure as a receiver. Your servant, Sri Rama das Conference Moderator | |raganuga (AT) cyberway (DOT) com.sg [raganuga (AT) cyberway (DOT) com.sg] |Thursday, September 14, 2000 1:22 AM |Srirama (das) ACBSP; Tattvavit (das) ACBSP (NE-BBT); Samba (das) SDG |(Mauritius); Granddisciples (of Srila Prabhupada); India (Continental |Committee) Open (Forum); Varnasrama development |BUSINESS MODEL | | |Here is another idea of Srila Prabhupada that ISKCON could be run like a |business organisation. This is not a proposal but just another |way / angle of |looking at things. Hope it is helpful for someone. | |TITLE : SOCIETY MANUAL OVERALL | |1.0 This manul describes the society management system that is |proposed to be |adopted and implemented in ISKCON. |2.0 It also contains the systems which will be practiced and maintained in |accordance with requirements, with out deviating from the |teachings of Srila |Prabhupada. |3.0 This manual defines the responsibilities and authorities of those who |manage, perform and verify work affecting the growth of our society. |4.0 This manual is meant for internal usage only which provide |information on |our society objectives, and the way our society management system will be |implemented. It also serves as a guide to enable all our members |to understand |ISKCON's committement to Srila Prabhupada and Krishna and their |roles in this |ISKCON's management system. | |Sign/Date | |GBC/EC | | |TITLE : SOCIETY BACKGROUND | |ISKCON started it's international operations, after the founder |Acarya ..A.C. |Bhakti Vedanta Swami Srila Prabhupada, regestered this society at |New York in |July 1966. | |Key Members in the initial years were his Western/European |disciples who gave |up their lives to serve Guru and Gauranga and serve this mission. | |When the society was regestered they had I number of temples, and |II number of |members/devotees. | |Today after 35 years we haveIInumber of temples, I..no of farm communities, |IIno of restaurants,II.number of Preaching Centers,II..number of |Nama Hattas, |II.number of Bhakti Vriksha Groups,III..number of Life Members. |III.number of |books have been distributed,IInumber of Prasadam Plates |distributedIetc,. | |In 1966 we had representation in 3 countries, and today we have a |representation in over 120 countries. In 1966 we were having |IIIthousands of |devotees, and today we have 200,000 devotee members and many more |Life Members. | |The International Society for Krishna Consciousness (ISKCON) is |the spiritual |institution founded by His Divine Grace A.C. Bhaktivedanta Swami |Prabhupada, in |July 1966, as a continuation of the Brahma-Madhva-Gaudiya |Sampradaya. ISKCON |was personally directed by its founder-acarya Srila Prabhupada until his |departure on November 14, 1977. According to Srila Prabhupada's |Will, ISKCON |continued thereafter under the ultimate managing authority of the Governing |Body Commission. Accordingly, ISKCON is that institution founded by Srila |Prabhupada and originally directed by him, which continues to be |directed after |his departure by the GBC. | | |TITLE : SOCIETY MISSION | |Society Mission Statement Or Goals | |At the time of ISKCON's incorporation in July 1966 in New York City Srila |Prabhupada set down seven points describing the goals of the Krishna |consciousness movement: | | To systematically propagate spiritual knowledge to |society at large, |and to educate all people in the techniques of spiritual life, in order to |check the imbalance of values in life, and to achieve real unity |and peace in |the world. | To propagate consciousness of Krishna, as it is revealed in |Bhagavad-gita and Srimad-Bhagavatam. | To bring the members of Society together with each other |and nearer to |Krishna, the prime entity, thus developing the idea within the members, and |humanity at large, that each soul is part and parcel of the |quality of Godhead |(Krishna). | To teach and encourage the sankirtan movement, |congregational chanting |of the holy names of God, as revealed in the teachings of Lord Sri Caitanya |Mahaprabhu. | To erect for the members and for society at large holy places of |transcendental pastimes dedicated to the personality of Krishna. | To bring the members closer together for the purpose of teaching a |simpler, more natural way of life. | With a view toward achieving the aforementioned purposes, |to publish |and distribute periodicals, books, and other writings. | |TITLE : SOCIETY POLICY | |1.0 Society Policy | | ISKCON shall deliver Krishna to the world. | | |2.0 Society Objective | |To create an environment in which devotees live peacefully in |association with |each other and help each other to go back to Godhead. | | |3.0 Society Strategy | |3.1 To make all the members in the society aware of the above background, |Goals, Policy, and Objective of our society, so that every member of our |society understands, his/her individual goal (going back to godhead) in the |right perspective of the Society's goals, objectives, policies. | |3.2 Involve our members and well wishers equally committed to our goals |through co-operation. | |3.3 Build in Bhakti/ devotion through |Sadhana |Service |Tapasya |Training in Vaishnava Etiquette/Respect to Vaishnavas, Guru, & Krishna. |Etc,. | |TITLE : SOCIETY ORGANISATION | |1.0 ISKCON ORGANISATION CHART | |This organisation chart shall be displayed in all offices, |temples, projects |run by ISKCON. | |2.0 General Responsibilities. | |2.1 GBC | | As per Srila Prabhupada | | |2.2 Temple President | |As Per Srila Prabhupada | | |2.4 Temple Secretary. | |As per Srila Prabhupada | |2.5 Temple Commander | |As Per Srila Prabhupada | |2.6 All Devotee Members | |As per Srila PrabhupadaI. |Rise Early. Mangalarati. |They must chant 16 rounds and follow four regulative principles, every day. |Read (two and a half hours?) Srila Prabhupada books every day. Follow |Ekadashi and all festivals. |Etc,I | |TITLE : MANAGEMENT REPRESENTATIVE (BRAHMINICAL??) BOARD ORGANISATION CHART |(This is like a quality department in a business organisation. What I |personally understand is this is the missing link in our |organisation. We are |having all departments, but no departments to measure and compare |and assure |the quality and progress of our Society.) | |TITLE : MANAGEMENT RESPONSIBILITY | |Management Relationship Chart | |Responsibility and Authority |MRBB shall define and document the responsibility and authority |for all staff |within the society, with the respective job description. | |Management Representative (Brahminical?) Board. Responsibilities. (MRBB) | |This is answerable for all the matters pertaining to our society. |To ensure proper and effective implementation of this management system |according to this manual. |Reviewing all society related problems and ensuring that all problems are |resolved in a satisfactory manner. |To Conduct periodic management reviews. |Ensuring that the recommendations arising from management reviews are |implemented. |Liaison with devotee members on matters relating to the management system. | |Organisational Interfaces | |MRBB must establish a multi-disciplinary approach for decision |making and have |the ability to communicate necessary information and data between |management |and all the members. | |Information to Top Management | |MRBB must promptly inform non-compliance of the system requirement in |respective ISKCON projects to ISKCON top management - GBC / EC. | |Management Review | |MRBB is responsible for conducting management review. |The management review must be conducted biannually or when there |is compelling |need. |Records of the proceedings of the management review must be kept |for a minimum |of 3 years period. |Management review must be conducted with a multi disciplinary |approach with the |following personnel | |EC |GBC |TPs (two big, two medium size, two small temples) |Congregation Directors.(two big, two medium, two small congregations). | |Authorised representatives may attend on behalf of any of the above if need |arises. | |The agenda of each management review meeting will be as follows. |a) Analysis of internal audit conducted by MRBB across the globe. |b) Analysis of various complaints (top 5 serious complaints) |across the globe. |c) Analysis of the devotee/member feedback.(a feedback form can be |designed and |a sample survey conducted) |d) Analysis of system related problems. |e) Organisation and Personnel Changes. |f) New working methods. |g) New goals |h) New legislation. | |TITLE : BUSINESS PLAN | |GBC/EC shall utilise a formal documented, comprehensive business plan. The |business plan shall be a controlled document. Business Plans |shall be reviewed |with the respective project leaders such as TPs etc. The plan |must typically |include the following: |a) All the 7 goals set by Srila Prabhupada must be translated into |a measurable |goal.(A number such as number of books distributed). |b) Growth projections of these 7 goals. |c) Member/Devotee satisfaction plans. (health, safety, Prasadam, shelter) |d) Devotee/Member satisfaction index (a number such as the |satisfaction level |this year is 5as compared to 4 last year out of a maximum of an |absolute number |9) | |Goals and plans will cover short and long term. | |TITLE : ANALYSIS AND USE OF GLOBAL LEVEL DATA | |ISKCON shall use global level data on the above 7 measurables. |Trends in data |and information will be used for comparison over the years, |regions etc,. and |progress towards overall business objectives and translated actionable |information to support: |a) Development of priorities for prompt solutions to member |related problems |b) Determination of key devotee/member related trends and correlation to |support status review, decision making, and long term planning. | | |TITLE: DEVOTEE / MEMBER SATISFACTION | |MRBB shall maintain a measurement system to access effectively |devotee/member |satisfaction and dissatisfaction. These key indicators will be |supported by |objective information, which are used for comparison, benchmarking |and reviewed |by management. | |TITLE : CONTINUOUS IMPROVEMENT | |ISKCON shall continuously improve in Sadhana, Service, Tapasya and |etiquette to |benefit all members and outside world. Appropriate continuous improvement |measures and methodologies shall be used. | |TITLE : TRAINING | |ISKCON shall establish and maintain procedures for identifying the training |needs and provide the training of all members performing activites |affecting |the quality of devotion, in our society. | |This is a rough sketch but can be refined. | |Your humble servant, |Bhadra Govinda Das. | | | | | | | | | | | | | | | | | | | | | | | | | | | |_______________ |The simple way to read all your emails at ThatWeb |http://www.thatweb.com | Quote Link to comment Share on other sites More sharing options...
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