Mphasis'' an EDS Company Walk in Freshers 23 Aug -7 Sep HUrry !

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Mphasis'' an EDS Company Walk in Freshers 23 Aug -7 Sep HUrry !

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EDS Electronic Data System( Mphasis'' an EDS Company)''Who are We :''EDS is a

leading global technology services company delivering business solutions to its

clients. EDS founded the information technology outsourcing industry 45 years

ago. Today, EDS delivers a broad portfolio of information technology and

business process outsourcing services to clients in the manufacturing,

financial services, healthcare, communications, energy, transportation, and

consumer and retail industries and to governments around the world.''What we

Do:''Over 44 years, EDS evolved from a $1,000 investment into a $20+ billion

technology services industry leader. The people of EDS deserve the credit. Vice

Chairman Jeff Heller said: '''EDS has always been just ordinary people who came

here and achieved more than they ever thought possible because of the

opportunity and support they found.'''

Designation Technical Officer/Sr. Technical Officer Job

Description ESSENTIAL FUNCTIONS: Responsible for ensuring timely process

through which problems are controlled. This includes problem recognition,

research, isolation, resolution, and follow-up steps. The Help Desk agent is

able to resolve problems immediately, typically using the Knowledge Base and

other Helpdesk tools. The Help Desk agent may provide guidance/training for

less experienced personnel. Desired Profile Qualification :

 

10+2 years of formal education. This candidate should not be in regular

college or pursuing any form of correspondence-education. He should also have

2 years of work experience after completing his 12th std.

 

Graduates from any stream are welcome.

 

BE first class will only be considered if the candidate has 1-2 years of

work experience. (new).

 

10+3 years of Diploma is also Welcome(from any Polytechnic Institute).

 

Undergraduates - Currently not pursuing studies having 20 months of work

experience in any industry.

 

Required Skill Sets :

Willing to Work in a 24*7 environment.

Strong written and verbal English communication skills. Working knowledge

of desktop PC and peripheral devices. Proven understanding of network

protocols, hardware and Network E-Mail Systems. (Exchange & Outlook) . Proven

understanding of Windows OS (XP/2000/ NT) in a network environment . Proven

knowledge in Word Processing, Spreadsheet and Database Software packages .

Customer support experience required . Flexibility in work schedule and

processes . Professional customer service skills and a positive attitude

required . Possess analytical problem solving skills . Good time management

skills . Ability to handle difficult or irate customers . Ability to respond

to and resolve customer inquiries . Ability to listen effectively . Ability

to follow procedural guidelines to respond to and/or research customer

questions . Ability to work in a team environment . Ability to diagnose and

resolve customer problems via the

telephone

 

Walk - in for an interview on weekdays with an updated copy fo your

resume along with a photograph between August 23rd till September 7th on the

below mentioned Address.

 

EDS

Cyber City Tower 4

Ground Floor.

Magarpatta City.

Hadapsar. Pune 28

Contact Person : Ms. Amal Mandhora, Ms. Ashwini Sontakke, Mr. Savio

Pereira Experience 0 - 5 Industry Type CRM / IT Enabled

Services / BPO / Medical Transcription Functional Area ITES / BPO

/ KPO / Customer Service / Operations Education UG - Any Graduate -

Any Specialization

PG - Any PG Course - Any Specialization Annual Salary Excellent

Growth opportunities, cordial work environment, no graveyard shift timings.

Location Pune Keywords Technical support executive, Senior

Technical Support Excecutive, Technical Support Officer, Senior Technical

Support Officer, Customer Care Executive, Sr. Technical Executive.

Contact Ms. Amal Mandhora

Telephone 40142685/40142686/40142687 Website

http://www.mphasis.com To receive more join here

http://finance.most_wanted_jobs/

 

 

 

 

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