Personality Tips for BPO Interviews Part-2 of How to crack BPO Interviews......

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Personality tips for BPO interviews part-2 of How to crack BPO interviews.......

 

 

 

In my last article -- How to crack BPO interviews -- I highlighted the

importance of a good voice and a sound thought process.

 

 

As most

front-end BPO jobs require handling clients, you also need some

complimentary skills like 'service orientation' and 'overall grooming.' 

 

So, now, we talk about these two ingredients. 

 

The Service Attitude:

 

I once asked

an interviewee to change a sentence into a positive phrase in such a

way that it does not lose its overall impact. " We cannot accept your

proposal without the price quote. " Try finding the negative words and

change them into positive -- cannot to can; without to only with.

 

Now, start thinking like that. Talk about things you can do rather than what you

cannot.

Learn to see things from others' perspectives. Before giving your opinion on

things, respect others' viewpoints.

 

You love speaking, now start loving listening too.

And keep your sense of humour in control. Being witty is good, but don't overdo

it.

 

Practise these simple role plays to improve your service orientation:

 

Arrange this

with a friend. Ask him/her to be a customer and take an order for a

pizza from him/her. Take his/her feedback as a customer.

Be a customer service representative for your telephone service provider and ask

your friend to seek help. Take feedback.

 

You can also be a florist and let your friend place an order for flowers with

you. Seek feedback.

 

The Personality:

 

All first

impressions are extremely important. No company looks at your hiring as

a short-term deal. You are looked at as future team lead, manager,

trainer, etc. Your personal grooming is important.

 

1) Dressing:

 

What you wear for an interview is of utmost importance. Please dress in

something you are comfortable in.

 

You don't get

any extra points if you are dressed in a Western outfit when you are

used to wearing ethnic. However, you will surely lose some points if

you are inappropriately dressed.

 

Wear smart

clothing -- Western or ethnic. Wear soothing, light colours. Avoid

bright pastels. Avoid denims and all-casuals. Semi-casual is preferred.

Don't be overly formal. And please iron your clothes well.

 

Be careful

about your shoes. Wear something comfortable so that you can walk with

confidence. Ladies, avoid those really fancy high heels and block

sandals. Wear something smart.

 

Boys, polish your shoes please and don't wear those sneakers with trousers.

Avoid over-accessorising.

 

Keep away from too much jewellery.

 

Ladies, avoid layers of make-up. A light make-up comprising face powder, lip

gloss, and some kajal (kohl) will make you look just fine. Do your hair nicely,

keep your nails trimmed and use a light deodorant.

 

2) Body language:

 

Walk with

confidence; keep your chin parallel to the floor. Shake hands firmly

when you meet the interviewer. Look at people and talk. Maintain eye

contact; however, don't stare.

 

Keep your

hands out of the pockets and don't fiddle with things like pen and

paper. Don't fold your hands while talking to someone -- it conveys the

impression that you are not open to their conversation.

 

And if you want to make a whole world of difference, SMILE.

 

Please also see Part I: How to crack BPO interviews

 

-- Celeste Dean, a training consultant of BPO and International Call Centers.

 

 

 

Never take some one for granted,Hold every person Close to your Heart because

 

you might wake up one day and realise that you have lost a diamond while you

were too busy collecting stones. "

 

Remember this always in life.

 

 

 

 

 

 

 

 

Mail is Composed and Sent by

 

Syed Hassan Ali

 

Group Moderator

 

 

 

Hum-Our-Tum Inspirational Group

 

 

 

Mobile No : 9885290563

 

 

hassanrazvi786

 

 

Hyderabad India

 

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