Peregrine Deskside Services, MO, 3+

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Hi,

 

Please do send exact matching resumes only.

 

Peregrine Deskside Services

Location:

Saint Louis MO

Duration:

3 months

 

Job description:

 

Support Advanced Deskside Services team by performing triage on

Peregrine job tickets. The successful candidate should be able to answer

a number of tickets on his/her own based on experience, logic, analysis

and by use of the team*s knowledge base. Candidate should be capable of

making useful and appropriate annotations on tickets requiring Subject

Matter Expert follow-up.

 

May require working at any one of the 4 client campuses within the St.

Louis area. Candidate must have excellent communication skills to work

closely with users and team members. Computer technical knowledge is

required. A biology, chemistry or natural sciences background is highly

desirable.

 

General Function: Ensures the continuing operation of software

applications, both off-the-shelf and in-house. Applies and tests

enhancements, fixes and upgrades to applications. Demonstrates ability

to discover, troubleshoot, and fix software problems. Is responsible for

problem triage and responding to helpdesk tickets. Monitors performance,

stress and load tests, and tunes for increased performance. Keeps

informed and trained in advances in their specific field.

 

Capable of performing effectively in a team, or alone and unsupervised.

Communicates effectively with team members and management.

 

Desired Skill Sets:

 

Technical Skills & Knowledge:

Example technologies:

Commercial Applications * Business Objects, Ariba, Documentum

Microsoft Office

Industry/Sector Skills & Knowledge:

Pharmaceutical Industry Experience

Basic validation concepts

 

 

 

 

 

 

Thanks and regards

 

 

Nabin Kumar Singh

Technical Recruiter

Tech Observer