RE: OT: Warning to those...How can missing orders be resolved??

[Guest guest]

Hi,

I had a similar incident with an order I placed with a toiletry supply business

back in December(!!). My card was charged in January but the goods were not

shipped until March. I never did receive them. I sent several emails, tried to

call (no answer). When the owner finally contacted me, she said the package did

get shipped in March since they had provided me with a tracking number (it was

shipped by priority mail). I checked the tracking several times and all it said

was that the package was supposed to be picked up and shipped on that particular

date.

When I finally received a reply from the owner, she suggested that I contact the

post office to see if they had any undelivered packages because there was no way

that my order had not been sent. The post office said there was no way they'd

have an undelivered package from that long ago. I sent another email about it

but no reply!!!

Is a company obligated in any way to re-send an order if it was never received?

When I asked the post office if they could verify if it had been delivered, they

told me that the sender would have to do it. I sent her an email to see if she

could check this out and no reply at all.

Needless to say, I am mega-peeved. My money is gone and six months have passed

with no kind of resolution, my goods, apology or anything!! Nobody likes to

lose money but this was especially painful on my strangle-hold budget. This was

supposed to be a good business. I trusted these people and I got robbed!

If any of you would like to know the name of the company, send me an email and

I'll be glad to tell you. If I can save anyone from going through this

'excrement' then at least some good will have come from it.

 

Andrea

 

-

paintedgoatfarm

 

6/15/2006 3:40:09 AM

OT: A warning to those who are shopping for herbs!

 

 

Hi everyone. I'm usually pretty easy going about things, but I need to

vent and thought the info may be of some use to those in this group.

This year as I have been planting my garden and adding plants

especially herbs I came across a Richters catalog and fell in love with

their selection. I ordered and and recieved my seeds and books within

good time....two weeks later my plants arrived. I was missing 2

individual plants that I paid for as well as 4 from a pack of plants

that I paid for. I have since e-mailed (unable to call long distance

to Canada) them 3 times and have not received a response yet. I feel

that this is absolutely lowsy customer service and I've been robbed!

They took my money and have not given me a refund or replacements and

the worst part is their lack of communication. I will never order form

them again!

 

 

 

 

 

[Guest guest]

At 05:54 PM 6/15/2006, you wrote:

>Needless to say, I am mega-peeved. My money is gone and six months have

>passed with no kind of resolution, my goods, apology or anything!! Nobody

>likes to lose money but this was especially painful on my strangle-hold

>budget. This was supposed to be a good business. I trusted these people

>and I got robbed!

>If any of you would like to know the name of the company, send me an email

>and I'll be glad to tell you. If I can save anyone from going through

>this 'excrement' then at least some good will have come from it.

 

Your credit card company will issue a chargeback and you'll get your money

back.

 

It is VERY difficult for an online merchant to depend against a chargeback,

even when the USPS says the product was delivered, unless there is a signed

receipt of delivery.

 

In this case, you'll have no problem, because they have no defense.

 

And you've tried to contact them. It's the folks who never contact the

business and just issue a chargeback out of the blue " because I didn't

recognize the charge " that make vendors go gray!

 

 

 

 

 

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