Re:charge backs

June 18, 2006

At 02:30 AM 6/18/2006, you wrote:

>I recently had a customer request a charge back for an order that

>was placed 2 months ago and shipped the very next day. I have

>delivery confirmation and am disputing their claim. It is very

>frustrating that the customer never once contacted me for a refund

>or to claim they hadn't received their order. grr Is there

>anything us online retailers can do to protect ourselves from people

>like this?

I've had that happen twice. both first time customers, and we never heard

a word from them. In one case, deliv. conf said it was delivered, in the

second case, the USPS showed nothing, it was lost in space.

I lost in both cases. Also in both cases, the customer said they had

tried to work it out with the vendor. false...we had heard nothing.

Then there was the time a package was returned to us " undeliverable as

addressed " . We tried emailing the customer to get the correct

address. Email bounced. no such address. We tried calling. Incorrect

phone number. so it sat on the shelf for two months. Then the charge back

came. My response was that we had done everything possible to contact the

customer, and that we would have been willing to do a credit, minus the

shipping, but that so much time had gone by we no longer had the credit

card number.

Still waiting to hear about this one, but I suspect we'll lose. ;(

Over 10 years online supplying Aromatherapy and Healthcare Professionals

Essential Oils, Hydrosols, Accessories, Hard to find Books and Videos

June 18, 2006

That is terrible!! Although this has only happend to me once I

completely understand where you are coming from. It really makes

things difficult for online sellers. It seems as though we never win

the dispute no matter how much proof we have. It's very sad that

there are people in the world that acquire all of their extra goodies

by ripping off retailers when others work very hard to earn a living

and pay for their extras.

Take care,

Debbie

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