OT How to deal with a stressful situation! - Humour

[Guest guest]

For all of you out there who've had to deal irate and stupid

customers, this one's for you. An award should go to the United

Airlines gate agent for being smart and funny, while making her point,

when confronted with a passenger who probably deserved to fly as cargo.

 

A crowded United Airlines flight was canceled. A single agent was

re-booking a long line of inconvenienced travelers. Suddenly an angry

passenger pushed his way to the desk. He slapped his ticket on the counter

and said, " I HAVE to be on this flight and it has to be FIRST CLASS. "

The agent replied, " I am sorry, sir. I'll be happy to try to help you,

but, I've got to help these folks first, and I'm sure we'll be able to

work something out. " The passenger was unimpressed. He asked loudly,

so that the passengers behind him could hear, " DO YOU HAVE ANY IDEA

WHO I AM? "

 

Without hesitating, the agent smiled and grabbed her public address

microphone and said, " May I have your attention please, " she began,

her voice heard clearly throughout the terminal. " We have a passenger

here at Gate 14 WHO DOES NOT KNOW WHO HE IS! If anyone can help him

find his identity, please come to Gate 14. "

 

With the folks behind him laughing hysterically, the man glared at the

United agent, gritted his teeth and swore " F*** You! " .

 

Without flinching, she smiled and said, " I'm sorry sir, you'll have to

get in line for that too!!!

 

Good one, hey?

[Guest guest]

LOL, Dawn, that's a good one.

 

When Rachel, Kelly and Caleb (then age 11 mo.) were flying up from San Diego

for Christmas, they had to suffer through one airplane breakdown and

subsequent 2 plane changes - the original booked flights were nonstop, but

now they were doomed to 12 hours to travel/disembark/wait/board/travel as

opposed to the original 3 1/2. Needless to say Caleb had had enough by the

time they boarded their last leg in Sacramento. He was not a happy camper

and letting everyone know it. Rach and Kel were taking turns trying to

appease the then unappeasable as the rest of the passengers boarded. Most

cast sympathetic looks in their direction, probably having been there

themselves at one time or another. A burly, obviously inebriated fellow

shouted across several rows . . . " Can't someone shut that f___n kid up " .

.. . And on and on with his abusive behavior deteriorating to a level that

would try anyone's patience. The stewardess came up and firmly suggested he

sit down and be quiet and try to make the best of it; offered him earphones.

He demanded his rights and she reminded him that he was flying on public

transportation and had no rights in that area. When he continued, she said,

" Sir, you are welcome to stay aboard the flight to your destination, or you

are free to disembark and we will put you on another flight which is also

public and may have small children if we can find a seat for you. Or, you

can disembark and I will have someone show you where you can go to rent your

own private jet. " That shut him up and he sat down.

 

Rach kept her cool and didn't respond to him at any time, but felt better

when they reached Seattle and most of the passengers made a point to stop

and tell them what a good job they did with the baby and how much of a jerk

the complainer was.

 

 

Be Well,

Marcia Elston http://www.wingedseed.com

http://www.aromaconnection.org

" Give thanks for a little and you will find a lot. " Hausa Saying from

Nigeria

 

 

 

________________________________

 

On Behalf Of Dawn Blakey

Tuesday, April 10, 2007 3:45 PM

OT How to deal with a stressful situation!

- Humour

 

 

 

For all of you out there who've had to deal irate and stupid

customers, this one's for you. An award should go to the United

Airlines gate agent for being smart and funny, while making her

point,

when confronted with a passenger who probably deserved to fly as

cargo.

 

A crowded United Airlines flight was canceled. A single agent was

re-booking a long line of inconvenienced travelers. Suddenly an

angry

passenger pushed his way to the desk. He slapped his ticket on the

counter

and said, " I HAVE to be on this flight and it has to be FIRST

CLASS. "

The agent replied, " I am sorry, sir. I'll be happy to try to help

you,

but, I've got to help these folks first, and I'm sure we'll be able

to

work something out. " The passenger was unimpressed. He asked loudly,

so that the passengers behind him could hear, " DO YOU HAVE ANY IDEA

WHO I AM? "

 

Without hesitating, the agent smiled and grabbed her public address

microphone and said, " May I have your attention please, " she began,

her voice heard clearly throughout the terminal. " We have a

passenger

here at Gate 14 WHO DOES NOT KNOW WHO HE IS! If anyone can help him

find his identity, please come to Gate 14. "

 

With the folks behind him laughing hysterically, the man glared at

the

United agent, gritted his teeth and swore " F*** You! " .

 

Without flinching, she smiled and said, " I'm sorry sir, you'll have

to

get in line for that too!!!

 

Good one, hey?