Acceptable amount of time to wait for a refund

[Guest guest]

In a message dated 4/19/2007 1:39:05 PM Eastern Daylight Time,

cjpearce writes:

 

What would you all do in my situation?

 

 

I'd call my credit card company and complain. They'll give you back your

money AND charge the offending company a minimum of $25 for the complaint. They

also will then have to take the time to handle the dispute (or not if they

don't care)....and it goes against their record with their merchant account.

 

Maureen

 

The Herb Growing & Marketing Network

PO Box 245, Silver Spring, PA 17575

717-393-3295; FAX: 717-393-9261

herbworld.com and herbnet.com

 

 

 

************************************** See what's free at http://www.aol.com.

 

 

 

[Guest guest]

Here is a question for the group, what do you feel is an acceptable

amount of time to wait for a refund?

 

Here is my situation, I placed an order to a company early January,

got a confirmation but nothing on it told me about my shipping fees.

Time past and I heard nothing more.

 

Early March, I wrote to the company and my emails were ignored, I did

manage to get a response but it took a few weeks. Well, Its now April

19th and frankly I am tired of being promised a refund and never

seeing it.

 

It really ticks me off that a company can charge my credit card for an

order that it NEVER ships out and then can give me the run around for

this long.

 

Another question for the group, what steps do you feel I should take

next? Should I OUT this company to everyone I know? So far I have been

very nice, but enough is enough.

 

What would you all do in my situation? I look forward to your responses..

 

Carol

[Guest guest]

first thing I'd do is contact my credit card company and dispute the charge

and tell them why and I'd also file a complaint with the Better Business

Bureau (you can do this on line - I've done it a few times)

 

Paula ....... in Michigan

www.farmfreshsoapsandcandles.com

farmfreshsoapsandcandles

 

>

> Here is a question for the group, what do you feel is an acceptable

> amount of time to wait for a refund?

>

> Here is my situation, I placed an order to a company early January,

> got a confirmation but nothing on it told me about my shipping fees.

> Time past and I heard nothing more.

>

> Early March, I wrote to the company and my emails were ignored, I did

> manage to get a response but it took a few weeks. Well, Its now April

> 19th and frankly I am tired of being promised a refund and never

> seeing it.

>

> It really ticks me off that a company can charge my credit card for an

> order that it NEVER ships out and then can give me the run around for

> this long.

>

> Another question for the group, what steps do you feel I should take

> next? Should I OUT this company to everyone I know? So far I have been

> very nice, but enough is enough.

>

> What would you all do in my situation? I look forward to your responses..

>

> Carol

>

[Guest guest]

Here is a site that is for all of us that helps police this type of situation

and also allows us to let others know about illicit suppliers

 

Supplier_Feedback/

 

There is a database file to add your dispute and also please once you join post

to the group what the situation is.

Thanks

Blessings

Vicki

 

 

nessie1_1999 <cjpearce

 

Thursday, April 19, 2007 12:35:56 PM

Acceptable amount of time to wait for a refund

 

 

 

 

 

 

 

 

 

 

 

 

 

Here is a question for the group, what do you feel is an acceptable

 

amount of time to wait for a refund?

 

 

 

Here is my situation, I placed an order to a company early January,

 

got a confirmation but nothing on it told me about my shipping fees.

 

Time past and I heard nothing more.

 

 

 

Early March, I wrote to the company and my emails were ignored, I did

 

manage to get a response but it took a few weeks. Well, Its now April

 

19th and frankly I am tired of being promised a refund and never

 

seeing it.

 

 

 

It really ticks me off that a company can charge my credit card for an

 

order that it NEVER ships out and then can give me the run around for

 

this long.

 

 

 

Another question for the group, what steps do you feel I should take

 

next? Should I OUT this company to everyone I know? So far I have been

 

very nice, but enough is enough.

 

 

 

What would you all do in my situation? I look forward to your responses..

 

 

 

Carol

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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[Guest guest]

Anytime you have a situation like this and you have charged it to a credit card,

contact the credit card company and tell them you want to dispute the charges.

But you must do it in a timely manner (I believe you have either 60 or 90 days

from the time it posted to your account - check with your credit card company).

(My credit card company has always reversed the charge in question right away.)

Then the complaint company has a certain amount of time to respond. Depending on

their response (or lack thereof), the issue might be settled. If they disagree,

you again get the opportunity to dispute it. Then the credit card company will

make a final decision. It's best to keep copies of any type correspondence you

have with the company, and also to make notes of any phone conversations. The

more backup info you have, the better.

 

Vicki P <sun613moon wrote:

Here is a site that is for all of us that helps police this type of

situation and also allows us to let others know about illicit suppliers

 

Supplier_Feedback/

 

There is a database file to add your dispute and also please once you join post

to the group what the situation is.

Thanks

Blessings

Vicki

 

 

nessie1_1999 <cjpearce

 

Thursday, April 19, 2007 12:35:56 PM

Acceptable amount of time to wait for a refund

 

Here is a question for the group, what do you feel is an acceptable

 

amount of time to wait for a refund?

 

Here is my situation, I placed an order to a company early January,

 

got a confirmation but nothing on it told me about my shipping fees.

 

Time past and I heard nothing more.

 

Early March, I wrote to the company and my emails were ignored, I did

 

manage to get a response but it took a few weeks. Well, Its now April

 

19th and frankly I am tired of being promised a refund and never

 

seeing it.

 

It really ticks me off that a company can charge my credit card for an

 

order that it NEVER ships out and then can give me the run around for

 

this long.

 

Another question for the group, what steps do you feel I should take

 

next? Should I OUT this company to everyone I know? So far I have been

 

very nice, but enough is enough.

 

What would you all do in my situation? I look forward to your responses..

 

Carol

 

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