OT - Warning Purity Products TV ad!

[Guest guest]

I just want to warn everyone not to respond to Purity's TV ad for

their intro offer and you just pay shipping. They send you the intro

plus another whole order($119) from their automatic reordering

scheme. I called and cancelled and sent everything back (at my

expense) the first week of November. Last week I noticed a debit to

my account for $119 and emailed them last Friday.

Below is my correspondence with this company.

 

 

It is now almost seven on Tuesday night and I still have not heard

from you!

I just received your product via UPS and called and talked to Nancy.

She just cancelled my account???? I called and cancelled in the

beginning of November, mailed back your product with a note on

November 5th and you received it Novemnber 17, 2008 at 9:43 a.m.

Nancy informed me that I have to find an UPS office and send it back

as an " Unauthorized package " and I will not get my money back which I

did not authorize for seven to ten days!!!!! What if I was poor and

really needed that money? Why do you get to use my money for two

weeks when it was not authorized? I need my money NOW!!!!

I am on the Internet a lot and belong to a lot of groups and I am

spreading the word about this whole ordeal and warn everyone not to

respond to your TV ad.

You guys are crazy and very disorganized and you want people to use

your products?!

Account under: Donald Kennedy

Visa used: Karen W Poore

 

All email history below:

 

 

This is Monday and I have not seen a credit for my money in my

checking account yet!

What is the problem?

Karen W Poore

 

 

Hi,

I sent you two emails and you have not assoicated the other email to

me. I will paste the other email below. My shipping address is: 7633

Marble Ridge Dr.. You charged my account: Karen W Poore and you are

sending flyers to Donald Kennedy.

Here is my other email:

 

I just left you a voice message!

You have debited my checking account without my consent! This is

illegal.

I responded to your TV ad and you assoicated my call with Donald J.

Kennedy the home owner.

We spoke on the phone after I emailed you that it was my credit card,

you sent me the intro order and a full order which upset me very

much. I called and cancelled the entire order and sent everything

back including the intro products of which I have validation.

NOW YOU ARE DEBITING MY CHECKING ACCOUNT ($119.00) FOR A MONTHLY

ORDER!!!!!

CREDIT MY ACCOUNT RIGHT AWAY!

You guys are sending me catalogs too like I was happy with you guys.

Take me off!

I am pretty upset.

Karen W Poore

512-292-9644

Austin, TX 78747

 

--- On Sat, 1/10/09, Megan D' Amato <emailcorrespondent-

megan wrote:

 

 

Megan D' Amato <emailcorrespondent-megan

Purity Products Reply [324920:477636]

" Poore Karen " <kpoore2001

Saturday, January 10, 2009, 10:32 AM

 

 

 

 

Dear Karen W Poore

 

I do apologize but I am unable to locate your specific file with the

information provided. Please forward me the full name on your

account, the ship-to zip code, phone # and if available the customer

number or order number so I can assist you further.

 

 

If there is anything else I can do to assist you, please contact me

at anytime.

 

Yours in good health,

Megan

Customer Care

E-mail Correspondent

Purity Products

200 Terminal Dr.

Plainview, NY 11803

www.purityproducts.com

 

Note: To expedite a reply, please include the original email. Thank

You.

 

***This week Purity Products will be offering a new special

introductory offer. Please email for further information**

 

 

 

 

 

" Poore Karen " <kpoore2001

Received: 1/8/2009 8:13 AM

customercare

RE: Unauthorized debit to my checking account!

[324920:476630]

 

Not only that, but I just checked my mail and you are sending flyers

to " Donald Kennedy " !!!!

You guys need to get organized!

I am posting an email to all my online groups warning NOT to respond

to your TV ad.

Karen W Poore

[Guest guest]

Have you considered contacting your local TV station/s about this?

Sometimes you can get immediate action that way and notify the

community about the company's practices at the same time! Just a

thought.

 

JanG

 

 

On Jan 13, 2009, at 8:23 PM, kpoore2001 wrote:

 

> I just want to warn everyone not to respond to Purity's TV ad for

> their intro offer and you just pay shipping. They send you the intro

> plus another whole order($119) from their automatic reordering

> scheme. I called and cancelled and sent everything back (at my

> expense) the first week of November. Last week I noticed a debit to

> my account for $119 and emailed them last Friday.

> Below is my correspondence with this company.

>

> It is now almost seven on Tuesday night and I still have not heard

> from you!

> I just received your product via UPS and called and talked to Nancy.

> She just cancelled my account???? I called and cancelled in the

> beginning of November, mailed back your product with a note on

> November 5th and you received it Novemnber 17, 2008 at 9:43 a.m.

> Nancy informed me that I have to find an UPS office and send it back

> as an " Unauthorized package " and I will not get my money back which I

> did not authorize for seven to ten days!!!!! What if I was poor and

> really needed that money? Why do you get to use my money for two

> weeks when it was not authorized? I need my money NOW!!!!

> I am on the Internet a lot and belong to a lot of groups and I am

> spreading the word about this whole ordeal and warn everyone not to

> respond to your TV ad.

> You guys are crazy and very disorganized and you want people to use

> your products?!

> Account under: Donald Kennedy

> Visa used: Karen W Poore

>

> All email history below:

>

>

> This is Monday and I have not seen a credit for my money in my

> checking account yet!

> What is the problem?

> Karen W Poore

>

>

> Hi,

> I sent you two emails and you have not assoicated the other email to

> me. I will paste the other email below. My shipping address is: 7633

> Marble Ridge Dr.. You charged my account: Karen W Poore and you are

> sending flyers to Donald Kennedy.

> Here is my other email:

>

> I just left you a voice message!

> You have debited my checking account without my consent! This is

> illegal.

> I responded to your TV ad and you assoicated my call with Donald J.

> Kennedy the home owner.

> We spoke on the phone after I emailed you that it was my credit card,

> you sent me the intro order and a full order which upset me very

> much. I called and cancelled the entire order and sent everything

> back including the intro products of which I have validation.

> NOW YOU ARE DEBITING MY CHECKING ACCOUNT ($119.00) FOR A MONTHLY

> ORDER!!!!!

> CREDIT MY ACCOUNT RIGHT AWAY!

> You guys are sending me catalogs too like I was happy with you guys.

> Take me off!

> I am pretty upset.

> Karen W Poore

> 512-292-9644

> Austin, TX 78747

>

 

 

 

 

[Guest guest]

Contact your local bank and if you are using credit cards/debit cards - change

your card number NOW. Report it to your bank NOW and state that you are having

money taken out of your account without your authorization, most banks will

credit your account temporarily while the investigation is going on. The reason

to change your card number is so that they can't take money out of the account.

Never do a check or even a check by phone to order anything. It is harder to

change your bank account.

 Document everything, contact your local Better Business Bureau and spread the

word about the company.

 

I learned the hard way. Finally after 3 years, I am getting my money back and

even the overdraft fees back that was caused by the the authorized users. There

was alot almost $500 worth of overdraft fees.

 

Aminah

 

 

 

 

 

 

 

[Guest guest]

Hello,

 

We had this same thing happen ordering NuWave Ovens for all our

children. Only problem - it was a debit card!!! The " real " website

was hijacked and we ended up giving our card information to a false

company. Their downfall (which was a cover-up) was to give " Customer

Support " phone number for the actual Hearth Company (stupid). The

original company blew us off 7 times with " we have no such order - try

again " before calling me back and asking me , " What is going on? " ...

thank heavens!

 

Well, we were on thew phone and internet together 2.5 hours and

pinpointed the problem - we also had trouble because they can

reuse your credit card over and over. We had to cancel the card, and

it was very difficult and stressful because we have auto bill pay and

paperless monthly bills. It has been a mess.

 

Here is what we did: The bank hot-carded the debit/credit card. The

bank manager offered to freeze our account (we used cash for a

while). We opened a second account and use it. The bank manager is

able to forgive any or all OD Charges - just go in and explain what

happened. They are very kind at most banks and explained to me this

happens a lot more than not. We had all our OD charges forgiven

(almost 400.00 worth), the money returned, and got a " sorry for the

trouble " deal from Hearth (NuWave maker) as an apology for the trouble.

 

I know what you are going through, and hang in there. I, so I didn't

get sick, explained it to myself this way: This is an excellent

life-lesson I can pass down and warn my children about (online

purchases AND using debit/credit cards which do not all have the same

security as a credit card does). If I can protect my 5 children from

having this happen to them, I would gladly have accepted the life

trial. That was the best I could do, but " for me " it worked, and who

knows how many others I have run into and warned that is protected :0)

 

Dee

 

, " kpoore2001 " <kpoore2001

wrote:

>

> I just want to warn everyone not to respond to Purity's TV ad for

> their intro offer and you just pay shipping. They send you the intro

> plus another whole order($119) from their automatic reordering

> scheme. I called and canceled and sent everything back (at my

> expense) the first week of November. Last week I noticed a debit to

> my account for $119 and emailed them last Friday.

>