[yg-alerts] Update: Some Groups Members not receiving messages

[Guest guest]

From February 28 about 2:30 p.m. (Pacific time) until March 1 about

11:15 a.m. (Pacific time) (http://www.timeanddate.com/worldclock/),

some members of some groups were not receiving email. Some members of

some of these groups were able to see the posts on their group archive

on the Web, but were not receiving them via email. Groups mail

delivery is back to normal as of about 11:15 a.m. (Pacific time). We

now have more information about what caused this.

 

While we were working on an improvement to our email delivery systems,

email delivery was inadvertently suspended for some members of some

groups. This problem did not affect all Groups users. Unfortunately,

while messages posted to affected groups during this time were saved

to group archives, the messages cannot now be delivered via email. If

your group's archives are open to your members (more

info about Archive settings:

http://help./help/us/groups/messages/messages-16.html), your

members can access the undelivered messages via the Web. If your group's

archives are not open to your members, you may want to suggest that your

members resend any messages they had sent between yesterday afternoon and

this morning, if they want to ensure that all members of the group receive

them.

 

Yesterday's work was part of our ongoing efforts to improve the

performance of and was not supposed to involve any

downtime for users. The delivery glitch was the result of human error,

and because it only affected some members of some groups, it delayed

both our awareness of the problem and our efforts to resolve it. We

sincerely regret the inconvenience it may have caused.

 

The Team