Weather Report: 11-12-07

[Guest guest]

Moderator Central

 

Below are known issues that may be affecting some Groups users:

 

Hotmail Update: Good News & Bad News (current forecast: scattered

showers)

 

The Good News

 

Hotmail used to reject some messages sent from because

they exceeded 15 " hops " (the default limit set on Exchange Server to

prevent mail loops, which Hotmail refused to reset to a higher, more

appropriate level: http://kb.iu.edu/data/beha.html?osecat=email). This

would happen most often in groups that moderate messages, since the

moderation process causes more hops within our system.

 

But we've recently made changes to the way hops information is presented

in headers, so that this 15 hops limit should no longer be

an issue. These changes should mean far fewer bounced messages to

Hotmail members.

 

The Bad News:

 

In the last couple of weeks Hotmail has adjusted their filters in a way

that is pretty much blocking all " invitations " sent from .

And despite our attempts to get them to stop this blocking, we’ve not

yet seen them lift this block:

 

So we have two recommendations:

 

1. If you’re sending invitations to Hotmail users through the

Groups system, consider also sending them a direct email (from your own

email) either pointing them to the group home page and directing them to

click the “join” button or point them directly to the join page:

NAME_OF_YOUR_GROUP/sjoin

 

2. Encourage your Hotmail users to complain to Hotmail about the

problem. Ultimately, they will only take action to fix the problem if

enough Hotmail users complain.

 

Calendar Reminders (current forecast: clear skies ahead)

 

We’ve recently seen a surge in reports of calendar reminder problems

affecting approximately 20% of our users. The Calendar team pushed a fix

on Tuesday that should have corrected this issue. Let us know if you are

still experiencing this issue by commenting below or submitting a report

to Customer Care:

http://help./l/us//groups/original/forms_index.html

 

One thing to be aware of is that if someone posts an event to the

calendar who is on moderation status, a reminder won’t be sent.

 

Thank you,

 

Jami Heldt

Groups Community Manager

 

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Share your Groups Product Suggestions with the Team:

http://feedback./homepage/?prop=groups