[moderatorcentral] Update on Recent Groups Issues

[Guest guest]

Over the past week we know that some of you have experienced problems

with your groups (both on the web and with email delivery). These issues

were/are the result of a recent data center move, which we blogged about

on the 19th. (Read that post here:

http://www.ygroupsblog.com/blog/2009/03/19/even-groups-gets-the-hiccups/)

 

As part of this move, we had also upgraded to higher performance

hardware, but the upgrade didn't work out as planned. The team has been

working to resolve these issues and stabilize your experience, and we're

cautiously optimistic that we'll have back to normal

before the weekend.

 

That said, we'll definitely still be monitoring the system closely, and

we encourage you to keep checking the blog

(http://www.ygroupsblog.com) for the latest updates if you experience

further problems.

 

In addition, we've definitely learned some things from this incident

(and from the feedback folks have been sharing about how we could better

communicate), and we'll blog about the specific steps we're planning to

take in the area of better communication around system issues next week.

 

We know-I know -that this past week or so has been rough, and we

apologize for all the inconvenience the problems have caused you and

your groups. We can and will do better in the future.

 

Melissa Daniels

Community Manager

 

 

 

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