[moderatorcentral] Groups Update: Missing Groups, AOL, Missing Members, Message Search

[Guest guest]

Thank you all for your patience during this week's outage. We wanted to

keep you updated on a few issues that may be impacting your experience

on groups.

 

Missing Groups

After Monday's maintenance a few of you have reported that some of your

groups were " missing " from your groups list. If you are missing any of

your groups please go through the Membership Wizard, found here:

/memwiz This will detect any groups registered to

your ID. Once you've completed the Membership Wizard any " missing "

groups should return to your groups list.

 

AOL Users

We're receiving reports from some moderators and users that some AOL

users are not receiving messages from and are being put

into bouncing status. For more information on this issue and information

on how to " unbounce " yourself, please go here :

http://help./l/us//groups/original/issues/aol.html

 

New Members Not Showing Up

If there are members who have recently joined your group but do not show

up in your Membership List, please report this issue to Customer Care,

as this is a bug. When reporting the issue to Customer Care please

provide a list of the missing members. To report this issue, please go

here :

http://help./l/us//groups/original/members/forms/forms_index.html

 

Message Search

While we know that many of you are disappointed that this week's

maintenance did not include a fix to the message search issue, we are

happy to report that we will be pushing out a fix to ALL groups in the

next month that should resolve this problem. Currently groups that are

affected by this bug are not returning search results altogether, or,

may not be returning complete results. If your group meets these

criteria, please register your group here :

http://surveylink./wix/p6290938.aspx and it will be one of the

first groups migrated over to the new Message Search next month.

 

As always, please stay up to date on the latest issues by checking the

blog (http://www.ygroupsblog.com) or the Known Issues page

(http://help./l/us//groups/original/issues/index.html;_ylt

=AqMe.blDgWspDQU_a1af7mlmcXdG) in the Help section. If you're having an

issue that isn't addressed here or in the help section, please report

the issue to Customer Care so we can investigate the issue further.

 

Thanks!

 

Melissa Daniels

Community Manager