thank you was: Principle for Vibrant Living: Doing Our Best (WAS: A painful lesson)

[Guest guest]

thank you terry..thats sweet of you...

 

we are the first ones to recognize when one of us screws up..because

we try so hard not to.....

 

we honestly dont need constant whipsnapping...we are type A

personalities...we have to take control and lead in 2 minutes or

less....and millions of calls a year are handled with no isssues..

 

but get ONE mistake and tv news is on it like white on rice for a

week!....they want you afraid and distrusting of everything....but i

digress...

 

overall 911 is very very sound.your lives are in good hands...were not

perfect...but we are well trained.....there are idiots everywhere

sure....but if a caller cooperates with the dispatcher, answers the

question asked when they ask them, dont argue - it wastes time and

invites emotion...then mistakes get made - let them do what they

know...everything will go well...

 

i wish i could train the public *how* to call 911...it would save

soooo much misunderstanding and error...<heavy sigh>

 

are you watching this king-drew medical center story?

 

On 6/15/07, Terry Bakhtiari <pablobully wrote:

> Anna,

>

> I for one would like to thank you for working hard for the rest of us! I

> promise if I need to call I won't yell at you I will say not everyone is

> meant to be in a position of working with the public though! I really do

> appreciate 911 operators, police officers,etc and they tend to get a bad rap

> sometimes because of a few bad apples.

>

> Anna Bishop <mowthpeece wrote:

> oh you have no idea...

>

> worked 18hrs last sunday...15hrs weds...

>

> the public doesnt know 911 is at half staff nationwide...

>

> but dont you DARE make a mistake!! CNN will viiilify you and the

> family will sue.

>

> im not here to whine about my job..i like it..60hrs a week makes for

> lots of OT....my kids are going to college....nnnoo looans

> necessary....

>

> but dispatchers are tired and under tremendous stress from the

> constant inpatient selfish public and egomaniacal police managers...

>

> something to remember the next time you call for their help and you

> think its ok to scream at them...(not u literally)..

>

> anyways..im 1 of 2 among 11 that eats well....the rest are obese...

> Job hazard that i refuse to succomb to.....

>

> thanks for your help with that...its really priceless..

>

> anna

>

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[Guest guest]

-

Anna Bishop

>overall 911 is very very sound.your lives are in good hands...were not

perfect...but we are well trained.....there are idiots everywhere

sure....but if a caller cooperates with the dispatcher, answers the

question asked when they ask them, dont argue - it wastes time and

invites emotion...then mistakes get made - let them do what they

know...everything will go well...

 

I agree, to an extent (and think you're doing a great job, regardless), but

I imagine that a lot of people who call 911 are at least a little bit

scared. It is the emergency line, after all. I've called emergency here a

few times over the years, and it's nervewracking, even as a bystander. I've

witnessed car accidents, fires, and so on, and call to make sure it's

reported (never know if someone else has called already, but it's better to

double-up than let it go unassisted), but those things still provoke a

response in me, even if it's nothing to do with me. I'm sure that if it was

personal, someone attacking me, or my baby injured, or similar, I'd be a

little less calm about it all. I agree that getting hysterical does no one

any good, but for some people it's an instinctive (for lack of being able to

think of the right word) response, something they have little control over

or awareness of.

 

Caron

[Guest guest]

and we are trained to deal with that. but we need cooperation.

 

what are we going to do...let someone go off halfcocked?

and get to it when theyre done?...the phone is still ringing...

and there are other people having heart attacks...you really

think the time to listen to someone being afraid

is when someone *else* needs you

NOW...?

 

we triage on the phone...just like nurses and doctors do in

hospitals.. an overly frightened or hysterical person is like a

bleeder.....you gonna let them keep bleeding until they get

a grip?

 

noooo...youre gonna stop the bleeding so you can get to

correcting the injury......'cause any second now another

bleeder is going to come screaming into the ER...

 

we know fear...fear itself is no threat, no one dies of fear...

feeling fear does not mean there is a threat. we cant be

controlled by fear....fear will stand in the way of saving a

life.

 

fear asks for one of two things...fight, or flight...you can

do neither on a phone call to 911....but unvariably, when

we are trying to ask life saving questions, the caller is

all freaked out and gets angry AT US for " asking so many

questions! just get here!! " and the fight is on...

 

does the average citizen have any idea what a police

officer must do to set up when arriving at a life threatening

call? ..... to keep from getting killed himself i mean....

 

nnnooooo.....but a dispatcher does....she/he MUST put

that life first, because a dead cop can not save you.

so our questions are about officer safety...if they make no

sense to you, answer them anyway..because they matter

TO US...and you called US to help YOU....

 

you dont question the nurse at your doctors office when

you go in for a check up do you? when youre in for a

throat infection and she asks you when your last period

was, do you say, " what are you asking me that for! just

get the doctor in here! you dont need that!! "

 

hhhheelll no you dont! or youll never see him/her! well

the public is aaaalllllwwwaaaayyyys telling us what to do

and how to do it...like they have a clue...those statements

are direct quotes!

 

there is a reason why 911 dispatchers are at half staff

across the country...and its not 'cause the public is so

loving...its a hard and thankless job. lucky for y'all there

are some very altruistic people in this world..or no one

would do it.

 

we dont ask for love, we ask for cooperation. LET us

save your life....please.

 

peace

anna

 

 

 

 

On 6/15/07, Caron <carongroups wrote:

>

>

> -

> Anna Bishop

> >overall 911 is very very sound.your lives are in good hands...were not

> perfect...but we are well trained.....there are idiots everywhere

> sure....but if a caller cooperates with the dispatcher, answers the

> question asked when they ask them, dont argue - it wastes time and

> invites emotion...then mistakes get made - let them do what they

> know...everything will go well...

>

> I agree, to an extent (and think you're doing a great job, regardless),

> but

> I imagine that a lot of people who call 911 are at least a little bit

> scared. It is the emergency line, after all. I've called emergency here a

> few times over the years, and it's nervewracking, even as a bystander.

> I've

> witnessed car accidents, fires, and so on, and call to make sure it's

> reported (never know if someone else has called already, but it's better

> to

> double-up than let it go unassisted), but those things still provoke a

> response in me, even if it's nothing to do with me. I'm sure that if it

> was

> personal, someone attacking me, or my baby injured, or similar, I'd be a

> little less calm about it all. I agree that getting hysterical does no one

> any good, but for some people it's an instinctive (for lack of being able

> to

> think of the right word) response, something they have little control over

> or awareness of.

>

> Caron

>

>

>

>

>

[Guest guest]

-

Anna Bishop

>and we are trained to deal with that. but we need cooperation.

 

Good points, all. I think you're right, it would help if there was more

information available about how to make an emergency call, and what

information one should be prepared to give. One question they ask here is

what the nearest crossroad is, ie names of streets, and a lot of people have

no idea. I really do think it's terrible that 911 dispatchers are dragged

over the coals on the news, when the time could be better spent informing

people of how such mistakes could be avoided. Here we're taught as children

just to make the call if there's an emergency, and answer any and all

questions, and do exactly what the person tells us to do. It's a shame those

instructions and more aren't reinforced for adults.

 

Caron

[Guest guest]

exactly.

 

its that simple.

 

thanks

anna

 

On 6/15/07, Caron <carongroups wrote:

>

> -

> Anna Bishop

> >and we are trained to deal with that. but we need cooperation.

>

> Good points, all. I think you're right, it would help if there was more

> information available about how to make an emergency call, and what

> information one should be prepared to give. One question they ask here is

> what the nearest crossroad is, ie names of streets, and a lot of people have

> no idea. I really do think it's terrible that 911 dispatchers are dragged

> over the coals on the news, when the time could be better spent informing

> people of how such mistakes could be avoided. Here we're taught as children

> just to make the call if there's an emergency, and answer any and all

> questions, and do exactly what the person tells us to do. It's a shame those

> instructions and more aren't reinforced for adults.

>

> Caron

>

>

>

>

>

[Guest guest]

I have heard some of it. I realize the press put their own spin on everything

but so far from what I heard that hospital was very negligent(sp?) . And two

people called 911 to get help for her since the hospital ( who apparently has a

reputation already) and sounds like those two 911 operators didn't help.

Unfortunately, like you said millions of called are handled and successful each

year but this is the one you will hear about over and over. I think if what has

been said took place happened, there is so reason that woman should be dead.

 

Anna Bishop <mowthpeece wrote: thank you terry..thats sweet

of you...

 

we are the first ones to recognize when one of us screws up..because

we try so hard not to.....

 

we honestly dont need constant whipsnapping...we are type A

personalities...we have to take control and lead in 2 minutes or

less....and millions of calls a year are handled with no isssues..

 

but get ONE mistake and tv news is on it like white on rice for a

week!....they want you afraid and distrusting of everything....but i

digress...

 

overall 911 is very very sound.your lives are in good hands...were not

perfect...but we are well trained.....there are idiots everywhere

sure....but if a caller cooperates with the dispatcher, answers the

question asked when they ask them, dont argue - it wastes time and

invites emotion...then mistakes get made - let them do what they

know...everything will go well...

 

i wish i could train the public *how* to call 911...it would save

soooo much misunderstanding and error...<heavy sigh>

 

are you watching this king-drew medical center story?

 

On 6/15/07, Terry Bakhtiari <pablobully wrote:

> Anna,

>

> I for one would like to thank you for working hard for the rest of us! I

> promise if I need to call I won't yell at you I will say not everyone is

> meant to be in a position of working with the public though! I really do

> appreciate 911 operators, police officers,etc and they tend to get a bad rap

> sometimes because of a few bad apples.

>

>

 

 

 

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