Whole Foods Market and Customer Service, Proactive consumerism

[Guest guest]

I just want to say that I have had nothing but exceptionally pleasant

results with Whole Foods Market, particularly the Kentlands store.

Most recently, I put in a product request for the Follow Your Heart

cheese. In less than a week, the cheddar version appeared on the

shelf. Hubby said it was just by chance, so I asked at Customer

Service, and the CSR told me that they got it in per a customer

request! That rocks! Once I complained about their organic peaches

going bad too quickly... they sent me a heartfelt apology,

explaination, and a gift! That rocks too! When I made the same

complaint at Giant (mainstream grocery store around here) food stores

online, I got a pretty nasty letter in response. They basically told

me (in about 500 words) that I was crazy and was welcome to shop

elsewhere. I'm sure that the moldy organic peaches were a problem with

the supplier or shipping conditions, but Giant lost my business right

at a point where they were about to secure it.

 

The only reason I'm sharing this is to encourage each one of you to

express your concerns and issues with retailers. We consumers really

can control the marketplace. Happy shopping!

[Guest guest]

Hey - thanks for that info - nice to know that Whole Foods is a customer

oriented business - I will be going to the store more often.

Wendi

 

lilmunkydunk <lilmunkydunk wrote:

I just want to say that I have had nothing but exceptionally pleasant

results with Whole Foods Market, particularly the Kentlands store.

Most recently, I put in a product request for the Follow Your Heart

cheese. In less than a week, the cheddar version appeared on the

shelf. Hubby said it was just by chance, so I asked at Customer

Service, and the CSR told me that they got it in per a customer

request! That rocks! Once I complained about their organic peaches

going bad too quickly... they sent me a heartfelt apology,

explaination, and a gift! That rocks too! When I made the same

complaint at Giant (mainstream grocery store around here) food stores

online, I got a pretty nasty letter in response. They basically told

me (in about 500 words) that I was crazy and was welcome to shop

elsewhere. I'm sure that the moldy organic peaches were a problem with

the supplier or shipping conditions, but Giant lost my business right

at a point where they were about to secure it.

 

The only reason I'm sharing this is to encourage each one of you to

express your concerns and issues with retailers. We consumers really

can control the marketplace. Happy shopping!

 

 

 

 

 

For more information about vegetarianism, please visit the VRG website at

http://www.vrg.org and for materials especially useful for families go to

http://www.vrg.org/family.This is a discussion list and is not intended to

provide personal medical advice. Medical advice should be obtained from a

qualified health professional.

 

edical advice. Medical advice should be obtained from a qualified health

professional.

 

 

 

 

 

 

[Guest guest]

They don't have a vegetarian DHA supplement - the one

they had that was made with seaweed had gelatin in it.

I was very disappointed. I suppose I should've

complained - I just decided to order it online. I

can't remember if I replied to this already about the

supplement.

Renee

 

--- Wendi Johnson <vegforce3 wrote:

 

> Hey - thanks for that info - nice to know that Whole

> Foods is a customer oriented business - I will be

> going to the store more often.

> Wendi

>

> lilmunkydunk <lilmunkydunk wrote:

> I just want to say that I have had nothing but

> exceptionally pleasant

> results with Whole Foods Market, particularly the

> Kentlands store.

> Most recently, I put in a product request for the

> Follow Your Heart

> cheese. In less than a week, the cheddar version

> appeared on the

> shelf. Hubby said it was just by chance, so I asked

> at Customer

> Service, and the CSR told me that they got it in per

> a customer

> request! That rocks! Once I complained about their

> organic peaches

> going bad too quickly... they sent me a heartfelt

> apology,

> explaination, and a gift! That rocks too! When I

> made the same

> complaint at Giant (mainstream grocery store around

> here) food stores

> online, I got a pretty nasty letter in response.

> They basically told

> me (in about 500 words) that I was crazy and was

> welcome to shop

> elsewhere. I'm sure that the moldy organic peaches

> were a problem with

> the supplier or shipping conditions, but Giant lost

> my business right

> at a point where they were about to secure it.

>

> The only reason I'm sharing this is to encourage

> each one of you to

> express your concerns and issues with retailers. We

> consumers really

> can control the marketplace. Happy shopping!

>

>

>

>

>

> For more information about vegetarianism, please

> visit the VRG website at http://www.vrg.org and for

> materials especially useful for families go to

> http://www.vrg.org/family.This is a discussion list

> and is not intended to provide personal medical

> advice. Medical advice should be obtained from a

> qualified health professional.

>

> edical advice. Medical advice should be obtained

> from a qualified health professional.

>

>

>

>

>

>

[Guest guest]

Just in case you needed one more reason to shop there ...

 

Did you ever wonder what the Kentlands WFM does with the leftover

produce, after it is overripe, or maybe just the expiration date

expires on the bags of lettuce, etc.? Well I know that some of it gets

donated to the Poplar Spring Animal Sanctuary in Poolesville, MD.

(Refer to: http://www.animalsanctuary.org/ ). As a volunteer out there

I've had the pleasure of tossing out some really high quality expired

produce to the pigs. And do they love it! (Other animals get fed, as

well, but I haven't had the pleasure.)

 

The folks at Poplar Spring tell me that they could benefit from even

more WFM donations if more people could volunteer to pick up the old

produce from WFM and haul it out to the sanctuary. If anybody in the

Gaithersburg, MD area wants to get invovled, you can contact

info to work out the logistics.

 

- Alan

 

 

, " lilmunkydunk " <lilmunkydunk@a...>

wrote:

>

> I just want to say that I have had nothing but exceptionally pleasant

> results with Whole Foods Market, particularly the Kentlands store.

[Guest guest]

That is the best news I've heard all day, Alan! I think I could

totally help with transporting some produce! We have a mini-van and

a pick up truck. I just read that the founder and president of WFM

has gone vegan!!!! YAY!!! Is it a great time to be vegetarian or

what?

Nikki

, " Alan " <soy_decaf_latte>

wrote:

>

> Just in case you needed one more reason to shop there ...

>

> Did you ever wonder what the Kentlands WFM does with the leftover

> produce, after it is overripe, or maybe just the expiration date

> expires on the bags of lettuce, etc.? Well I know that some of it

gets

> donated to the Poplar Spring Animal Sanctuary in Poolesville, MD.

> (Refer to: http://www.animalsanctuary.org/ ). As a volunteer out

there

> I've had the pleasure of tossing out some really high quality

expired

> produce to the pigs. And do they love it! (Other animals get fed,

as

> well, but I haven't had the pleasure.)

>

> The folks at Poplar Spring tell me that they could benefit from

even

> more WFM donations if more people could volunteer to pick up the

old

> produce from WFM and haul it out to the sanctuary. If anybody in

the

> Gaithersburg, MD area wants to get invovled, you can contact

> info@a... to work out the logistics.

>

> - Alan

>

>

> , " lilmunkydunk "

<lilmunkydunk@a...>

> wrote:

> >

> > I just want to say that I have had nothing but exceptionally

pleasant

> > results with Whole Foods Market, particularly the Kentlands store.

>